Pros
If you are a full time rep, the health benefits are second to none. Fair hourly pay. Company Official Use phone is provided (unlimited usage). CWA union protects employees from how upper management would like to treat us (to a degree).
Cons
Commission structure changes multiple times a year, NEVER for the better. EVER. These changes are positioned in a way that on paper, you could make better money, given certain scenarios and constant factors, but it never pans out this way. The end result is the same every time. the discipline structure is beyond what Hitler himself could have ever imagined. As expected, it all comes down to numbers. it is a merciless system that does not take factors such as illness, inclimate weather, or even something as universally devastating as our current economic downfall. in fact, our goals are significantly higher than they were last year. As times grow worse and worse, our goals grow ever higher. i understand that thats the point of a business and that goals are supposed to drive employees, but the goals are unrealistic and incredibly unfair. just last month, all but one rep from our store were put on to the first stage of discipline. you would think they might consider throwing the month out, but no. and this months goals? much higher than last months. what a morale booster! So basically, most reps would be open to working for the competition (namely Verizon), most reps dread coming to work, and constantly feel the crushing weight of the goals that must be attained. The average span for employment for my position is remarkably short. Ive seen countless faces come and go in the years I've been there.
