Mixed Emotions - Senior Business Manager, IT AT&T Employee Review

4.0
19 Sept 2011
Recommend
CEO approval
Business outlook

Pros

The company is continuously working to move away from a legacy landline organization to one that is Mobility-centric. Efforts are being expended to train 1st & 2nd line managers to enhance their skills and take on more responsibility. Innovation is encouraged and rewarded. Benefits are quite good.

Cons

AT&T is working to "cross-pollinate" skills between wireless & landline orgs - while this is good if you're from the landline side, if you're from a legacy mobility side, the movement could take you from a high-growth, fast moving division into a negative-growth, dying division. Senior leadership says the right things, but often the execution of those ideas and strategies get filtered while working down through multiple levels of leadership (from C-Level to EVPs to SVPs to VPs to AVPs to EDs to Directors to 2nd line then 1st line managers and the front line employees. There is too much bureaucracy and process orientation in many orgs - it appears that many people are so focused on working the processes they support that they forget what we're really trying to accomplish. In addition, there are a high number of employees with 25, 30, 35, or even 40 years of experience. There are some good sides to this, but with what appears to be a high percentage of employees with long tenure, I have questions about succession planning for when those employees begin to retire in large numbers. Because of the shifts between legacy environment and large numbers of high tenure employees, advancement potential appears to be reduced for 2nd line employees. In my personal experience, I have applied for Director-level positions which I was highly qualified for, only to be told by the hiring Executive Directors that they could not even consider me because I was not already a Director. Only existing directors could be considered for lateral moves, so promotions were not possible. This situation has also been confirmed with other 2nd level managers. Last point is the constant reorganizations. In the 10 years I have been with the company (and legacy divisions), I have had 15 different supervisors, although only one came from being selected for a different position.

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Pros

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Cons

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5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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