RUN - Don't walk away - Claims AIG Employee Review

1.0
23 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Good 401k that is it.

Cons

First of all - NO RAISES. Second - NO and i do mean ZERO Human Resources department. It's all done via kiosk through Workday so you don't even have a live person to speak with about any issues if you wanted to. 3) They do not give cost of living increases thus you are FROZEN in time. Even if you are a "top performer" you might get a percentage or two (yes single digit percentage) on your STI but that amounts to next to nothing. So only way is for those with industry knowledge and experience is to go somewhere else to get close to market value. 4. Now they have outsourced everything to the Philippines so next to impossible to get any systems issues resolved. Was told they only give $50k per/year to the IT department for maintenance, thus you have an outdated almost unusable system to attempt to work on that routinely crashes (sometimes multiple times per/day no exaggeration) and can take up to 5 -10 minutes just to enter a check for a claim payment. Very antiquated and no way to do even the most basic things every other insurance carrier in the US can do with little to no difficulty. All in all very sad as the people here are top notch and should be retained/ appreciated and rewarded even in the most basic of ways but they are not.

Explore other reviews about AIG

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good compensation structure, bonuses were higher that the industry average. Freedom to be entrepreneurial and do what I thought would work in my territory

Cons

Zonal management had a lot of turn over at the time, some not qualified to lead.

4.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Finance Team has great leadership and growth opportunities.

Cons

Frequent Senior Leadership changes, has significant impact on employee morale.

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