ELEXON Reviews

Wow, that is some interesting feedback for us to consider. However, before I do respond I need to look into some of the comments you have made to make sure I understand where the potential issues may lie and whether we are currently planning on addressing them already. However, I would still like to thank you for sending us your feedback because it is only by receiving such examples can we aim to improve on how we are as a company. ... Sorry about just publishing an initial reply above ... I wanted to check a few things before expanding on the initiatives we have across the business and hopefully addressing your concerns in more detail. I think we could describe 2019 as ELEXON’s year of change as we have established a new, progressive corporate strategy and are undertaking a significant review of our culture to ensure it supports both our customers and our staff. We have recently recruited a new Director of Strategy and Communications and she is leading this transformation. Our strategy aims to simplify processes, encourage more cross-functional team activity, enable innovation, reduce jargon by promoting “plain English”, and placing our customers and staff at the front of our culture and services. We recognise that we have skilled and talented people at ELEXON and we want to ensure that there are opportunities for them as the company evolves. We are also keen to retain staff so have introduced schemes such as staff mentoring and training and have undertaken a series of workshops to review our culture, increase collaboration and reduce silos where they could exist. I am pleased to say that our latest staff engagement survey is indicating that we are continuing to move in the right direction and the analysis from the independent survey company shows that we are now in the top tier of organisations who are delivering a positive working environment for their staff. In addition we recently achieved the silver standard within IiP, but that of course should not make us complacent and there is always room for improvement, particularly when reflecting on your feedback. There is a definite and obvious desire from the Directors to review the issues you highlight and I am confident that that desire will translate into positive change throughout the coming year and into the future. Once again, thank you for sending us your comments as it is through feedback that we learn and introduce change.