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DocuTAP Reviews

3.3

49% would recommend to a friend

(34 total reviews)

Eric McDonald

59% approve of CEO

53% positive business outlook

DocuTAP has an employee rating of 3.3 out of 5 stars, based on 34 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DocuTAP employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

34 reviews
2.0
26 Apr 2016

A mixed bag: from ego to chaos

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you are looking for that next job and for a steady paycheck, and that is simply it, then apply here. If you come in at a full-time position you'll be looking at a standard 401k matching, insurance, and a hearty PTO policy. You'll have another family at work (for reasons found in the cons section), you'll have plenty of work on hand: challenging ones and not-so. Depending on your position you'll have the opportunity to develop great relationship with DocuTAP's clientele. Furthermore, the greatest thing I can positively say is that the place has so many management, efficiency, and staffing problems that you'll have plenty of opportunities to create a positive impact. Note: not a lasting or a big impact, just positive. This will allow you the opportunity to train your decision-making, intuition, and communications. Best advice, take a hold of these opportunities and then move on in a year or two.

Cons

tl:dr; If a company has to consistently espouse it's strong, vibrant culture, then understand it mostly is a marketing ploy. Culture speaks for itself in the happy faces of the employees and word of mouth, not in the tear-filled bathrooms filled with overworked, and underpaid employees. Get real. The company is ego-centric, the building was designed and built over budget to wash CEO's ego in shine and luster. Investors = not happy, and disgusted. It is not a secret in the Sioux Falls community that the CEO gets jealous of others' success, and many prior successful C-level execs have found themselves slowly pressured out of the company and re-positioned to a new group, away from the sales process, and eventually forced to resign. Many times a plausible excuse is given, but oh the stories one could publish if they had legal affidavits. If you are an executive looking to create change and momentum, look elsewhere or else you'll wind up like the 7 prior high-level to c-level execs in the past 3 years. The bottom line to this company is that they don't know what a corporation is supposed to look like structurally and they can't communicate vision across the whole team. Not 1 person would have the same answer as another if they were asked the vision and direction of DocuTAP. Period. Confusion, paranoia, fear, nervousness, nervous-breakdowns, insecurity of job being there next week is a common thread across all floors. If you wish to have no work/life balance, no boundary between your private life and DocuTAP's domain, and want to shed tears over the sheer workload that you are being tasked to do (ask the billing team) then please apply.

1.0
5 Feb 2015
Recommend
CEO approval
Business outlook

Pros

Trendy Looking new building located in amazing Downtown Sioux Falls with crappy parking I love to walk 4 blocks to get to work each day!

Cons

They don't care about employees at least not in Support Area Company Timeshare that most employees unless in upper management get to visit No Bonuses Love to donate to 3rd world countries God in the workplace

1.0
11 Jan 2016

Complete chaos

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some nice people and office is located downtown. There are some human robots that you can say Good Morning and they walk by you like a zombie. It's fun to watch.

Cons

The last 3 reviews that score DocuTAP unusually highly are outright fishy. There has been rumor going around prompting people to post "good" reviews online. I hope the last 3 reviewers were compensated well to raise the review score. DocuTAP is utterly chaotic. Nobody knows what will change tomorrow and for what reason. Project directions are changed senselessly. You cannot get a straight answer from anyone about change in direction. Everyone "leader" scrambles to give some answer and you can tell the answer was thought of on-spot. You as another "leader" and you get another answer that's more insane than the previous. Employees are considered foolish worker bees. It's getting boring after these many years of the same-old, same-old. One review said that opportunities to move into other areas is abundant. What it really means is that management will throw a perfectly well performing employee into a different department so that their buddy from church can get promoted. Things like that disrupt team structures and morale hits the floor over and over again. Yes, there are tons of latitude to offer opinion -- always falls on deaf ears! Not only that but "leadership" comes to you to confirm a question you had asked - only to find that it was not your question. It was someone else's question!! I asked a different question and that was a year ago!! Technical people in influential roles are just outright incompetent. They give incompetency a new meaning. They have lowered the bar so much that close to the core of the earth. I wonder how they survive in the world of technology. Church power, I guess! This is indeed a corporate culture where management hold their hands and dance to some Christian folk song while their employees are thrown under 3x the work and a fast approaching deadline. The fast pace is not get-stuff-done-fast. Fast pace is to run amok in chaos asking each other what to do next and who is in charge. I've spent more time in changing from one project to another rather than actually doing work on projects. This is not a tech company. The technology is borrowed from the 90s. You'd look at it and feel like puking but you don't because you don't want your puke to get dirty. Troubleshooting this junk software in the last two years has been so frustrating. Oh by the way, you will be on-call. Yep. You do IT. On-call. You do software. On-call. You do quality stuff. On-call. You do support. On-call. You do other minuscule stuff. On-call even when phone lines are down. You are in an office...spared! Only us lowly cubicle workers are given the joy of being on-call. Do you hear me now? Another review mentions that employees are allowed to try new things and move the needle on different business practices. Reality is that employees are asked to work from home after regular hours and come up with ideas to solve the problems they created. The needle just moves money into their own pockets. "Different business practices" don't exist. It's business as usual. Management does NOT invest in employees at all. In this software company we have no technical books. Our computers are crappy (unless you are a good church buddy) and our IT people are just inept. Let alone that, people in charge of making decisions can barely understand technology. The company is selling software just because they entered the market early. In few years other companies will gobble up this DocuJUNK company. People use dart guns all the time to release their frustration. People are just always frustrated. Instead of making it a calm environment to work, employees shoot darts at each other all the time on floor, across floors, wherever. The company's going to pay big time when some loses their eye. The company cannot retain good people. Smart people come and go fast. Either incompetent people who have been here long time drive them out or smart people run away from incompetence. Each time a smart person is hired, there's a hope...and when they leave, employees go docile like Minions waiting for someone else to come rescue them. I guess its our own fault for staying here and going nowhere. New year's resolution: I'll crawl out of this cult and make a better living.

Viewing 1 - 3 of 34 Reviews

Glassdoor has 34 DocuTAP reviews submitted anonymously by DocuTAP employees. Read employee reviews and ratings on Glassdoor to decide if DocuTAP is right for you.