After my employer was acquired by Consilio, I somehow continued to manage reviews for nearly a year before the absurdity became too much to bear. In brief, their review practices are garbage. They staff offices seemingly at random but at best based on a calculation of a client’s worth to them as a mark and then overload review managers with geographically disparate review teams of low ability or interest.
The occasional competent reviewer they stumble upon ends up being rewarded with a couple extra bucks an hour for the “prestige” of an “assistant team lead” role, i.e. the responsibility of doing all the review managers’ actual work. This is by necessity since rev mngrs are forced to triage and perform mostly back end tasks more related to collection and culling of data and workspace set up and afforded little time to actually monitoring work product of their multiple enormous armies of underemployed attorneys scraped from the bottom of the barrel. (Offices are generally established in America’s hotbeds of fly-by-night, barely accredited law schools like south Florida.)
Their TAR process is manifestly terrible and a joke. As a result the data analytics and project management teams have neither the time nor the inclination to support the review side, occupied as they are by hiding from and making excuses to the frightened and disdainful biglaw associates that constitute their client base.
Everyday was a new horror of confusion and inefficiency that would eventually become hilarious in its scale and perpetually ballooning consequences. The lack of interest from the executive leadership group to the fact that their organization was becoming the pathetic punchline of an already bad joke seemed alarming at first but became almost charming in its stupidity by the end of my tenure.
Despite being orders of magnitude larger and presumably a more profitable scam than my old, more “boutique” review house employer the pay was not better (a 0.5% increase across the board in client services for legacy grunts and still well below market) and benefits were equal at best. They lack the shame not to use the same pablum about being an employer of choice, however.
My own departure came in a time of mass exodus as newly acquired employees from better run legacy companies jumped ship in droves.
Potential clients should know that Consilio’s extremely poor reputation for data privacy and protection is well-earned to put it mildly.
