Confused.com Reviews

3.1

32% would recommend to a friend

(67 total reviews)

24% positive business outlook

Confused.com has an employee rating of 3.1 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Confused.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

67 reviews
1.0
29 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Nice modern office with a good atmosphere. Great colleagues who are supportive and easy to work with. Solid exposure to a modern tech stack and some good training opportunities if you can find the time to make use of them. The company is also quite flexible, which helps with work-life balance.

Cons

If you’re looking for a workplace that prioritizes open communication, career growth, and employee voice, this may not be the right fit. Management support is limited, communication can be unclear, and the overall culture often lacks transparency and positivity. The performance review process is inconsistent — employees may be encouraged to pursue promotions, only to be told later to reapply at a later date despite previous assurances. Micromanagement is common, and some managers have limited experience or leadership training. Staff morale is low, turnover is high, and long-term sick leave due to stress is not uncommon. It’s also fairly common for colleagues to leave unexpectedly, and some long-serving employees are departing at a rapid pace. Additionally, there are occasional issues with bonus payments and grading, with management often reducing payouts across the business.

1.0
20 Jul 2024

The Glory Days Are Long Gone

Recommend
CEO approval
Business outlook

Pros

Hybrid working options Benefits package Ability to progress should management take a liking to you

Cons

Since RVU bought Confused.com they have all but destroyed everything that was good. The passionate leaders are gone and many of who had been at the company a long time have now moved on. Unfortunately the reviews stating bullying, poor behaviour, disappearing and redundancies are all true. In the current climate if a manager takes a disliking to you then it's time to start looking for a new job. If you have a grievance, don't bother reaching out to HR as they won't do anything to help, they'll even openly admit that they are "too scared" to do anything should the culprit be from RVU. Staff (excluding manager's "favourites", regardless of ability) are not valued, churn is high and the environment is toxic.

2.0
25 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Hybrid working. Lots of social events. Used to be a very culture-oriented organisation.

Cons

Very revenue and results focussed with priorities constantly changing and little regard given to staff Intense rate of change has led to massive staff turnover. Poor top down communication has left staff of 15-20 years out of the loop. Very low salaries.

Viewing 1 - 3 of 67 Reviews

Glassdoor has 70 Confused.com reviews submitted anonymously by Confused.com employees. Read employee reviews and ratings on Glassdoor to decide if Confused.com is right for you.