Champneys Reviews

Long working hours, often rota'd on to work more hours than contracted yet never paid for the extra hours. Always short staffed in all departments, they like to run the business on a shoe-string. Customer service and staff comes last, profit and loss first. Owner known to shout at customers if they complain and ordered to leave. They over-book with guests during special offers so guests end up queuing at the sauna, steam room etc and then put added stress on under-staffed departments.

Family that owns the business is clueless, rude, and out-of-touch. The business is only afloat due to size and rip-off prices that people with too much money don't question. Literally everyone is a "manager" but they couldn't manage their way out of a paper-bag. Some of the most basic people I have ever met, seriously lacking intelligence and yet paid silly money. To enable this over-paid management culture, they hire foreign-staff on minimum-wage in questionable accommodation (caravans hidden from customer view).