employer cover photo
employer logo
employer logo

CareFirst BlueCross BlueShield

Engaged employer

CareFirst BlueCross BlueShield Reviews

3.8

66% would recommend to a friend

(878 total reviews)

Ja’Ron Bridges

85% approve of CEO

64% positive business outlook

CareFirst BlueCross BlueShield has an employee rating of 3.8 out of 5 stars, based on 878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareFirst BlueCross BlueShield employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

878 reviews
1.0
2 May 2017
Recommend
CEO approval
Business outlook

Pros

Other staff are knowledgeable, friendly, and willing to share and train as necessary. Health benefits are just "okay", could be better considering the company manages its own employees' pooled account in-house

Cons

Another reviewer said it best: "Too many personalities are allowed to remain that way." Management: - never held accountable for their incompetence - will sabotage project work to push political and personnel agendas - blames every missed deadline/deliverable/error on staff - expects staff to put in overtime to clean up after their poorly-communicated directives - ignore ideas proposed by staff to fix serious system issues, opt for a band-aid when a transfusion is necessary - spends an inordinate amount of time following staff whereabouts via Skype - ignores signs of internal audit issues until the internal audit team fails the department on multiple SOX deficiencies - doesn't allow staff access to tools and data needed to perform their jobs and then wonder why the work doesn't get done - schedules regular mandatory all-day trainings on basic topics well-understood by veteran staff, again wondering why work is not completed - are often rude, both casually and in ways that go beyond surface-level interaction - leave most of the actual "management" of the work to staff, spend the majority of their time managing people rather than workflows and wonder why projects are never done correctly or on time - spend huge chunks of each day on conference calls arguing with other teams over requirements rather than working to create useful capabilities and viable solutions - never recognize high-performing staff they do not like, heap praise and special privileges on those in their clique - hire older industry-experienced employees, copy whatever subject-matter knowledge they can, and then lay them off, restructure the organization, and dump the work off onto younger hires with lower salaries - heap the responsibilities of those who leave/are fired onto remaining staff without increasing pay - don't care about employees' work-life balance

3.0
25 Feb 2023

Not the best, not the worst

Recommend
CEO approval
Business outlook

Pros

Naturally, given the industry, you have the opportunity to help people when they most need it. There is interesting, innovative work happening in pockets throughout the organization. The number of corporate holidays is above average and PTO is generous for most positions. The organization is very big on being a part of the community it serves---lot's of emphasis on volunteer work, charitable donations, etc. Smart people sprinkled throughout the company. Longer tenured individuals very candid and willing to help newer hires navigate the organization.

Cons

Salary is well below industry standard, especially when considering geography. Benefits are shrinking YOY. Employees often serve as guinea pigs for new offerings which at times feel half-baked, resulting in frustration. PTO, while generous is difficult to actually use. Management struggles with respecting personal boundaries (i.e. calls, texts while on PTO). Many of the meaningful opportunities that arise, sputter out due to indecision by leadership and an overly complex resource approval process. Lots of politicking internally, with leaderhsip often saying one thing in public forums and doing another when not in the public eye. The sense of family that existed in 5-10 years ago is now nonexistent. Constant reorganization of divisions and teams makes it near impossible for many to drive strategic work forward.

1.0
13 Aug 2019
Recommend
CEO approval
Business outlook

Pros

The culture used to be ethical and employee friendly

Cons

New management has made major changes. Divisions and positions were cut, without warning. Jobs were still posted while employees were dismissed.

Viewing 1 - 3 of 878 Reviews

Glassdoor has 1,026 CareFirst BlueCross BlueShield reviews submitted anonymously by CareFirst BlueCross BlueShield employees. Read employee reviews and ratings on Glassdoor to decide if CareFirst BlueCross BlueShield is right for you.