Reviews by job title

7 reviews
3.0
5 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Conveinant work that is outside and designed to confound the beat of the drums of a deadened job.

Cons

Management problems not willing to dig deep in ml metrics and problem solve across the ambiguity of the spectrum to resolve the big picture and expects you to end breaks early to help people 5 minutes down the street, and expects executive perks to work their. Also expects you to take work home with you with out recourse.

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Block by Block Response
1y
Thank you for taking the time to leave a review. I'm sorry that you didn't enjoy your role. I'm very confused about your review, though. I am quite confused about your last statement. I'm not sure how you would continue to work from home as a community ambassador. We wish you all the best in future endeavors.
5.0
5 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Benefits are huge plus uniform is fee training is free and paid for break are okay

Cons

Standing for to long even when there is a lot of down time

2.0
11 Jan 2024

Not sustainable

Recommend
CEO approval
Business outlook

Pros

If you’re passionate about public transit and being that first point of contact for people in your local community as well as tourist then this is the job for you.

Cons

After a brief one-week honeymoon period during which you might anticipate enjoying the job, poor management, dreadful working conditions, and dubious supervisors swiftly alter that perception. If you consider yourself a people person, relishing interactions with customers and forming connections with regulars, supervisors and management abruptly squash that enthusiasm. They clandestinely position themselves near your station preferably behind a wall monitoring your actions for a mere minute, and then issue reprimands for perceived lapses in customer engagement and greeting. To exacerbate morale, a stringent set of rules forbids leaning, sitting, drinking, seeking shelter, or eating during the 8-10 hour shifts excluding fragmented breaks totaling 1 hour. The second-class treatment extends beyond working hours, where even during breaks, access to the booth is denied, forcing one to perch on the sidewalk or find refuge inside a local business if fortunate enough to be stationed nearby one that’s willing to extend their hospitality. In extreme weather conditions where hypothermia is a risk, management's response is limited, permitting only a brief standing break in the booth if temperatures fall below 20°F or rise above 90°F. Despite the responsibility to dress appropriately, adherence to a strict uniform policy limits how prepared you can realistically for extreme temperatures. Prepare for seemingly arbitrary relocations such as to street corners during diversions customer contact is non existent and you are often without nearby restroom facilities or shelter. Encountering threats or harassment from the public while on duty elicits little sympathy, with the expectation to promptly resume work, as transit police response time offers little solace. The scope of this job entails the expectation of of proximity or victimization of violence, self-preservation becoming a paramount concern. Management as they surprisingly admit is well aware of the toxic work environment, but promptly deflects blame, asserting contractual obligations from the client to abuse workers all while prioritizing personal gain from contract surplus. BBB station equipment languish in disrepair, and the benefits package amounts to a Chick-fil-A gift card and if your lucky a packet of hand warmers. Without the establishment of a union, the company's trajectory aims at further deterioration, inevitably leading to an escalating turnover rate.

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Block by Block Response
2y
Hello, Thank you for taking the time to leave a review. Interesting that you mention the establishment of a union as we are currently negotiating a union contract at this account.
5.0
6 Mar 2025
Recommend
CEO approval
Business outlook

Pros

As for me, as the general manager of the account. All I ask for my staff is to be respectful, helpful and visible out in the boulevard. visitors come to spend money here and we strive to provided a safe and clean environment for them. -Consistent weekly pay -Constant work -Easy money -Get paid to meet and greet strangers -Be helpful -Daily workout- we roughly walk about 3-5 miles per day -Time flies when you're busy, which is always -Every day is different - we have daily briefing before and at the end of shift -Great team with a positive attitude -after one year you get your Birthday off- PAID!!! - Discounts - Full time positions only!

Cons

-The operations Managers are easy to work for, except when you break company policies. -no parking available as of now- BUT we will be moving to another location in which we will be offering parking for the team. -Being on you feet or riding a bicycle if your a Safety ambassador, 8 hours a day - Strict company policy -especially for attendance in which most employees fail to be on time. -Being late 16 times will get you terminated, so dont be surpised! - If talking to strangers is not for you this job will be hell. (just being honest) - If you can't follow company policy or procedures you will get terminated ASAP!

3.0
27 Apr 2023

good for college students

Recommend
CEO approval
Business outlook

Pros

-Good if you're a college student. Pay is decent, manager is flexible with school schedule -winters are easy, just drive the tuck when it's extremely cold -get to see a lot of the events that happen downtown first hand

Cons

-You interact with a lot of mentally ill people or people under the influence, especially during the summer. I'd have negative interactions with people downtown and the manager would play it off like it wasn't a big deal-- toxic positivity -there will be a lot of trauma dumping -you get yelled at when you take breaks from walking. I formed an exercise addiction and didn't notice until I stopped working-- I had major withdrawals. Too much exercise can also cause damage to your body

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Block by Block Response
2y
Thank you for taking the time to leave a review and for all your hard work. Our Ambassadors work hard and deal with a lot of "heavy" issues such as mental illness and homelessness. It is stressful and sad at times. We offer free Employee Assistance Plan for all employees of Block by Block. I wish that you had contacted them for some of the cons you mentioned and we apologize if you weren't aware of this benefit. We have the EAP info posted on the website as well as in the handbook and I truly wish that you had seen it. I get great reviews of this benefit.
1.0
10 Oct 2022
Recommend
CEO approval
Business outlook

Pros

you're working in the train station

Cons

no sitting down, no breaks

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Block by Block Response
3y
Thank you for taking the time to leave a review and for choosing to work with Block by Block. The "T" Ambassador does all their work outside of the transit booth. We are there to provide help and hospitality to visitors and riders of the "T." (Subway) Yes, sitting is against the rules of this contract. The purpose of the Transit Ambassadors is hospitality first, which means that you are standing and waiting for riders that need help with ticketing or directions. Sitting in the booth does not encourage the ridership to interact and see how friendly Boston is. There are two breaks and a 30 minute lunch in an 8 hr. period.
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