tiring job with no breaks and you cannot sit down at all or you will get fired - Transit Ambassador Block by Block Employee Review

1.0
10 Oct 2022
Recommend
CEO approval
Business outlook

Pros

you're working in the train station

Cons

no sitting down, no breaks

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Block by Block Response
3y
Thank you for taking the time to leave a review and for choosing to work with Block by Block. The "T" Ambassador does all their work outside of the transit booth. We are there to provide help and hospitality to visitors and riders of the "T." (Subway) Yes, sitting is against the rules of this contract. The purpose of the Transit Ambassadors is hospitality first, which means that you are standing and waiting for riders that need help with ticketing or directions. Sitting in the booth does not encourage the ridership to interact and see how friendly Boston is. There are two breaks and a 30 minute lunch in an 8 hr. period.

Explore other reviews about Block by Block

5.0
3 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Good company with upward potential.

Cons

Local client can have unrealistic expectations.

1.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Being able to meet people

Cons

No benefits at all. Terrible place to work. Zero care for employees. Block by Block does not care about its workers at all. Employees are expected to work in extreme conditions with no regard for safety—pouring rain, freezing cold, it doesn’t matter. There is no concern for employee well-being, only getting the job done. I see the ambassadors I all different types of terrible wether conditions I feel so bad for them they say they have no choice but to stay outside I don’t even leave my animals outside in that kind of weather Even worse, the work environment is unsafe for women. They hire and keep men who behave inappropriately. I personally experienced unprovoked harassment from a metro worker. I reported it, contacted management, and left voicemails, but nothing was done. The man still has his job and continues to walk around harassing women. Management ignores complaints and protects the wrong people. Reporting issues gets you nowhere. If you value your safety, dignity, and basic respect as an employee, I strongly recommend staying far away from this company

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Block by Block Response
1mo
Block by Block is committed to having a safe working environment for all of our employees. Our Ambassador positions are outdoors, all weather jobs, which is stated in our job postings and job descriptions. We provide free of charge, multiple all-weather uniforms (coats, gloves, hats, pants, shirts, shorts, rain jackets, visors, umbrellas, etc) to our staff to protect them from the elements and more extreme weather conditions. We understand this job may not be for those who do not like working in all weather conditions. We value our employees and their concerns. Please know that any concerns can be elevated to the Human Resources Dept.
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