Allied Benefit Systems Reviews

Honestly most of the gripes I had were with other departments' inefficiencies. We lost a lot of people at once and the workload was moved around which increased the stress but I can't really blame this on the department. Some of the higher-ups we worked with could be rude to other CSRs but were usually respectful to me. There is an out of office inbox that is always a mess, that was likely the most stressful part of the job besides sometimes dealing with angry B2B clients. The clients however were usually respectful, too, provided you answered them promptly. I didn't feel there was much room for me to move up, however, I would have been happy in the same role anyway and they do have senior positions for basically the same role once you've been there for a while that would come with a sizable pay raise and conversation to salary.

Their training needs serious work. They said they don't have an official training program. The woman who is suppose to be the "Training coordinator" doesn't even train you. She sets up meetings for you to meet everyone else but then you don't see her again. But this isn't the issue. The main issue seems to be that they are AWARE their training is consistent but they won't give you grace when that reflects in your work. It also appears management has a half grip on what's going on. Its apparent some management knows what they're doing while others will barely answer your question.