This company needs a lot of work, and I'm not really sure where to begin. I want to preface this review by stating that I did not leave on a bad note. I genuinely enjoyed working with my team and fellow TECs, and I was sad to leave. I should also add that I left this position to work in a very similar position, for *literally* double the pay.
This company is incredibly unprofessional. They put people who truly have no idea what they are doing, in positions of power. They promote people to TEC when they have very little experience in management, and just throw them to the wolves. I think giving a shot to people who haven’t necessarily had management experience is perfectly fine, however, there is no training provided. When I went from representative to TEC, I had no idea what I was doing. I had to learn from experience. A bit of training would have been helpful. I've seen the lack of experience/training in management lead to nasty and unprofessional interactions. My other main concern, is the entire leadership team. By "leadership team" I mean the operations managers, workforce management leaders, etc. These people will gaslight you immensely. What's that, you'd like to be considered for a raise after multiple years of working for us? Sorry, not happening. But hey, you get to work from home! Smile! They use the line "we're like a family here!" to manipulate you into going the extra mile and doing things that aren't within your job description (which will not be recognized, by the way.) When I first started working there, the TECs and representatives would ask about annual reviews constantly. The response from leadership was always "Well, look at the job market. No one is paying $15/hr. for something like this! You should really be grateful." Which, as we know, is absolutely NOT true. I know work from home customer service reps making $19+ just starting off, and $15/hr. is literally Mcdonalds' minimum wage now. These are just not good people. They're truly manipulative and nasty. Again, I want everyone to know that I'm not some disgruntled former employee.. I left this company on a good note, and I've never been in trouble with the company. Leadership even told me how sad they were that I was leaving. However, I do have to speak my truth on this. If I didn't like my team and fellow TECs so much, I would have left way sooner. Another few cons that I want to add in:
-You cannot get up and go to the bathroom for more than 5 minutes. Doing so will result in a charged absence.
-It can be VERY hard to get time off during certain months. Workforce management will blame this on "the client." Everything is the fault of "the client." and workforce management refuses to take accountability for anything.
-Management ALWAYS has the upper hand. Even TECs, and I say this as a former TEC... lower-level employees (the representatives) will never win a dispute if it goes to HR. The TEC is always, always backed by management. Even when the TEC is in the wrong. I've seen a TEC pull someone into a meeting and not even let the representative SPEAK a single word. She would tell her immediately to stop talking, even when the representative wasn't being rude or nasty in any way. There are so many people here on a huge power trip, and unfortunately there's really nothing that gets done about it.
-Activus Connect will not take accountability for anything. It's ALWAYS "oh, well, sorry, it's the client's fault." It's the client's fault that you won't give ANYONE a chance at a raise? It's the client's fault that people can't spend more than 5 minutes in the bathroom? Just try to empty your bowels PRIOR to your shift, please.
I work for a different company now. I still work in management, but again, I'm getting paid double what I made at Activus. I'm still working from home. There are OTHER options out there and I would truly encourage everyone to look elsewhere, unless you are absolutely desperate. Best of luck.
