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      AX

      Engaged employer

      AX Reviews

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      4.0

      75% would recommend to a friend

      (61 total reviews)
      avatar

      Nick Williams

      70% approve of CEO

      68% positive business outlook

      Ratings by category

      4.1

      Diversity and inclusion

      4.0

      Culture and values

      4.0

      Work/Life balance

      3.5

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      AX has an employee rating of 4.0 out of 5 stars, based on 61 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AX employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

      Reviews by job title

      61 reviews
      2.0
      20 Sept 2018

      Very clicky

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some really nice people working there. It can be quite interesting job to do at times. Nice canteen.

      Cons

      The problem is the company is very old school feel to management. Who every has been there the longest gets the management role, most of the management team have been in the same role for years. Therefore, if you are in the good books of the managers you can get away with anything. Cash is king, if you are in the Sales team you get money thrown at you and can do want you what. There is conflict between the Sales team and the collection team. The company pays out commission before the hire charges are recovered , therefore the sales team can bend the rules and put out cars on hire when they shouldn't. No opportunity to development and fairly poor pay. I experienced some issues of very inappropriate behaviour which was reported to the relevant people but it was swept under the carpet. The customer service of the teams is really poor, if the customer knew what the advisor said about them behind their back they would touch the

      avatar
      AX Response
      3y
      Thank you for taking the time to share your feedback. There have been significant changes within the business since the time of your review. The key to our business is our commitment to not only to our clients, but to our colleagues. Our suite of benefits has been revised to ensure they are fit for purpose including a strong focus on Learning and Development. We care for our employees and are dedicated to always improving. If you’d like to provide further feedback, please email hrinbox@ax-uk.com
      1.0
      22 Nov 2021

      AVOID

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Absolutely none! This place makes staff sick through stress

      Cons

      Awful place to work. Management are shocking. Have unrealistic expectations and targets. Staff end up taking time off sick for stress or quitting. They do not care about their employees and make you compete against each other. Every little move is monitored and managers will call you if you do not pick up the phone to customers immediately. Heavy work loads, low pay, unprofessional and uncaring management. Worst place I’ve ever worked!!

      avatar
      AX Response
      3y
      Thank you for taking the time to share your feedback. There have been significant changes within the business including new additions to management team since the time of your review. The key to our business is our commitment to not only to our clients, but to our colleagues. We have introduced new telephony systems that support with the management and monitoring of call performance to support our advisors and the wider business. We care for our employees and are dedicated to always improving. If you’d like to provide further feedback, please email hrinbox@ax-uk.com
      2.0
      18 Aug 2019

      No progression

      Claims negotiator
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice colleagues, achievable bonuses

      Cons

      No progression, no salary increases, operations staff are very poor and not trained properly

      avatar
      AX Response
      3y
      Thank you for taking the time to share your feedback. There have been significant changes within the business including new additions to management team since the time of your review. From the top down, the key to our business is our commitment to not only to our clients, but to our colleagues. Our suite of benefits has been revised to ensure they are fit for purpose including a strong focus on Learning and Development.
      Viewing 1 - 3 of 61 Reviews
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      ReviewsAX reviews

      Glassdoor has 65 AX reviews submitted anonymously by AX employees. Read employee reviews and ratings on Glassdoor to decide if AX is right for you.