ATPCO Reviews

3.5

59% would recommend to a friend

(126 total reviews)

Vince Palmiere

Not enough data to show CEO approval

66% positive business outlook

ATPCO has an employee rating of 3.5 out of 5 stars, based on 126 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ATPCO employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

126 reviews
1.0
3 Apr 2016
Recommend
CEO approval
Business outlook

Pros

My chair had armrests and swiveled. Free “coffee.” Paycheck didn’t bounce. Building has heat and air conditioning. Ample parking.

Cons

Please do not repeat my mistake. ATPCO is where ambition, creativity, and innovation go to die. If you are ambitious, motivated, and upwardly mobile, you will absolutely regret accepting a job here. Please, save yourself the heartache. It is simply not worth it. This is a backwards, stodgy, depressing, boring place to work. Individuals are promoted into middle management not because of skill or ability (clearly) but because they have worked here for decades. This company operates 180 degrees opposite of any modern management or leadership practice. New employees are specifically told not to make any suggestions for improvements or process efficiencies because they “do not have credibility and have not proven themselves.” At the beginning of one weekly staff meeting, two managers spent several minutes mocking homosexuals and a mentally handicapped employee. At one point, I was told that the culture is “kind of quirky,” and that I should “just drink the Kool Aid.” The culture is not quirky. It’s toxic. The culture and management style of the company can best be described as autocratic. You will do what you’re told, how you’re told, and when you’re told. Asking questions, taking initiative, or thinking outside of the box will get you labeled as a “difficult employee.” I know because this happened to me. Rules are rigidly enforced, unless bending them benefits the company. There is no give and take. Did you have to work till 2:00 am on some special project? Tough. Better be in by 8:00 am the next morning. You are required to seek management permission for anything and everything. Want to take a 30 minute lunch break instead of an hour? You need a manager’s approval, at least 48 hours in advance. Yes, this is an actual regulation in the employee handbook. And these silly, demoralizing, de-motivating, corporate bureaucratic regulations aren’t just for hourly, clerical-level employees. This same childish treatment is applied to individuals with graduate degrees, a decade of work experience, and a 70k+ salary. I was treated with more autonomy, respect, and integrity as an unpaid intern. If you are a corporate drone, without an independent thought in your head, who dreams of toiling away your career in a cubicle farm (check out the pictures), this place might be for you. If you desire meaningful work, an opportunity to be challenged, advance your career, and make a difference, you will want to bash your head against the wall every day you come to this miserable place.

1.0
3 Aug 2018

Pockets of deep dysfunction and toxicity

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good benefits and good pay

Cons

In the product development area there are deep pockets of dysfunction and toxicity. Certain members of the management staff have very dictatorial management styles along with a vindictive streak. They'll pay lip service to the new cultural pillars all day long, but you have to see what they DO, not hear what they say. I can't give details or bring issues to HR because there is a real risk of retaliation. I've seen retaliatory actions taken against various coworkers, so I know. Everybody is afraid to speak up because of this. For example, I've seen people disciplined for collaborating, which is what we're SUPPOSED to do under the cultural pillars - the manager spun it as the person just sat at someone else's desk watching them work. There is also a lot of favoritism, and if the manager's pet tells the manager you did something you will be scolded/disciplined for it even if you did nothing wrong. All of this adds up to a team of people who are engaging in defensive behaviors like backstabbing and throwing each other under the bus. Nobody talks about these things out loud because everybody is afraid of being targeted.

avatar
ATPCO Response
7y
First, I want to apologize. What you describe is not acceptable to me or any of the leaders at ATPCO. I assure you that ATPCO is on a positive trajectory to become one of the most transparent, dynamic and collaborative organizations in global air travel. While I understand your hesitation, I hope you will you work with me to continue the transformation that ATPCO is undergoing. I would like to address some of the issues you noted. Communication is one of the senior leadership teams’ highest priorities. There are many ideas that we have for improving communication, and we will continue adapting as we go. We are always looking for ways to enhance, leverage and coach employees and emerging managers on how to provide open and candid feedback. If you have suggestions on how we can work quicker, please share with People Services – or me directly. Please keep in mind as ATPCO continues to grow, differing opinions and experiences can sometimes reveal where we need to focus on additional changes. Through our quarterly Town Hall meetings, divisional meetings, manager feedback, development meetings, summer picnic, winter holiday celebration, one-on-one meetings; we work hard at seeking feedback and seek input and connectedness in addressing challenges that may be just below the surface. However, we will only know about these things if you provide us with an opportunity to discuss the situation directly. I am sorry for the difficult situation you described, but the good news is that you are still here, and we can discuss how to improve it. We will continue to think about ways we can adapt more quickly and do more (visibly) to ensure you, and others know that we appreciate our employees and your honesty. Yours Truly, Lorraine A. Ross Director of People Services Center
2.0
21 Apr 2021
Recommend
CEO approval
Business outlook

Pros

If you're on a good team, you'll be able to grow your skills and learn. But be warned, they rarely promote and if they do, they claim they can't give you a raise even though they're constantly hiring new people.

Cons

Unfair payment of job roles. There are clear biases and favoritism for some people. For example, one manager in particular made over 50k more than their peers, yet did not outperform or manage more people. How do I know this? They post every single job role (excluding directors and above) and the pay grade scale. Men are promoted to senior leadership more than women. They'll claim this isn't true, however, if you look at their internal promotions, it's clear that men receive promotions the most (only one woman was promoted to a director position in the past 2 years). There's a lot of turnover happening. The company constantly restructures, adding more work on to each role, and does not give any raises (or claims to not). People are angry and tired. If you happen to get offered a raise, there's no room for negotiation and it's the bare minimum.

Viewing 1 - 3 of 126 Reviews

Glassdoor has 148 ATPCO reviews submitted anonymously by ATPCO employees. Read employee reviews and ratings on Glassdoor to decide if ATPCO is right for you.