Management constantly puts a lot of pressure over employees to meet deadlines and quality/productivity targets which in turn creates a stressful working atmosphere. Client changes rules on a daily basis so it's difficult to follow them, and they also come up with ridiculous requests. The company cares more about its client than employees themselves. Working overtime is not allowed unless previously approved by your superior. Targets are almost impossible to achieve not even with overtime hours which you should not report because you will be reprimanded for working overtime plus it will have a negative impact on your performance. The more hours you spend working on a report the lower is your productivity/quality score. Working with two languages, like most of the researchers do, is extremely exhausting. I only recommend this job for ppl who are detail-oriented. Management rates your work but researchers do not have that right to rate theirs, which does not seem to be fair at all.