About the Role
We are seeking an experienced Operations Performance Manager to lead and drive operational excellence. This role is focused on lifting commercial outcomes, embedding operational excellence, and enhancing customer experiences across our village operations. Reporting to the Executive Operations & Strategy Manager, you will be a strategic leader in driving revenue optimisation, consistent operating standards, effective systems adoption, and disciplined cost management across the portfolio.
Key responsibilities will include
Partnering with Operations, Clinical, Finance, and Procurement, you will set the strategic direction for operational performance across the portfolio, standardising customer experience practices, improving workforce and roster effectiveness, embed enabling technologies, and ensure strong governance, compliance, and financial outcomes.
About You
This role requires a curious, commercially astute, strategically minded leader who can influence outcomes at scale. With 5+ years' experience in an operational management role, you will have a demonstrable ability to influence and lead cross functional teams and external partners.
About us
Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,300 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 37 villages located around New Zealand and employs over 2500 staff.
Company Benefits include:
How to apply
Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home
Please note that Identification and work eligibility is required with your application
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