About the Role

We are seeking an experienced Operations Performance Manager to lead and drive operational excellence. This role is focused on lifting commercial outcomes, embedding operational excellence, and enhancing customer experiences across our village operations. Reporting to the Executive Operations & Strategy Manager, you will be a strategic leader in driving revenue optimisation, consistent operating standards, effective systems adoption, and disciplined cost management across the portfolio.

Key responsibilities will include

Partnering with Operations, Clinical, Finance, and Procurement, you will set the strategic direction for operational performance across the portfolio, standardising customer experience practices, improving workforce and roster effectiveness, embed enabling technologies, and ensure strong governance, compliance, and financial outcomes.

• Design and implement margin improvement plans and process improvements
• Lead the strategic oversight of the roster processes, including standardisation, controls, reporting, identifying site specific rostering reviews
• Monitor satisfaction metrics and make recommendations for service improvements
• Oversee management of key suppliers, development of long-term strategic partnership
• Lead the design and deployment of national standards for our customer experience
• Contribute to the setting of budgets, forecasts, and financial reporting
• Monitor compliance with company policies, legislative requirements

About You

This role requires a curious, commercially astute, strategically minded leader who can influence outcomes at scale. With 5+ years' experience in an operational management role, you will have a demonstrable ability to influence and lead cross functional teams and external partners.

• Strong financial and commercial acumen, including financial analysis and performance management
• Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, financial systems, and Power BI
• Proven experience establishing, analysing, and optimising complex workforce rosters and related systems
• Experience leading projects from concept through to execution
• Experience in Aged Care and/or Retirement Living environments (highly desirable)

About us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,300 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 37 villages located around New Zealand and employs over 2500 staff.

Company Benefits include:

• 3 paid wellness days per annum
• 1 paid day of leave to celebrate your birthday each year
• Health Insurance - automatic cover free to all permanent staff
• Life Insurance - automatic cover free to all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners.
• Kiwisaver payments continued for those opted in over the age of 65 years
• Employee assistance program (EAP)
• Education, Development and Training Support

How to apply

Please apply by clicking on the below APPLY NOW button or by visiting our careers page www.careers.metlifecare.co.nz/home

Please note that Identification and work eligibility is required with your application