Posting Description:
Lead, influence, and elevate service excellence at Aon New Zealand.
We’re looking for a Service Manager –to lead our ABS Integrated Field Operations (IFO) team and drive high‑quality service outcomes.
This is a senior operational leadership role where you’ll be at the heart of delivering service excellence across our NZ ABS Integrated Field Operations and APAC Shared Operations. Play a key role in driving continuous improvement initiatives that strengthen our operating model and elevate the client experience.
Equally important is how you lead. Foster a high‑performance, inclusive and engaged culture where people feel supported, challenged and set up for success—now and into the future. By building strong internal relationships and partnering with leaders across the business, ensure our teams are aligned, informed and consistently delivering great outcomes for our clients.
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Leading the NZ ABS IFO team to deliver consistent, high quality‑ client service.
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Managing productivity, service levels, quality, and resourcing.
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Ensuring compliance with legislation, regulatory obligations, and Aon policies.
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Championing continuous improvement aligned to the ABS Target Operating Model!
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Acting as a resource for addressing customer concerns, complaints, and E&O matters.
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Building strong relationships with internal client teams, APAC operations partners, and global capability centres.
The ideal candidate is an experienced operational leader who thrives in complexity and leads with confidence, clarity and care. With a strong service delivery mindset, balanced with commercial acumen and a commitment to compliance and risk management. Known for your inclusive leadership style, you build capable, engaged teams through coaching and development, while forming strong partnerships across the business to drive continuous improvement and deliver exceptional outcomes for clients.
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Strong background in operational or business process management!
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Strong communication, stakeholder management and problem solving‑ skills.
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Insurance, compliance, or risk-management experience and an understanding of NZ insurance regulation (highly advantageous).
Why Aon?
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Professional development & global mobility pathways.
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Comprehensive benefits including health cover & volunteer leave.
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Hybrid & flexible working options.
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Inclusive, diverse, and supportive team culture.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, sexual orientation, gender identity, national origin, age, disability, marital, domestic partner status, or other legally protected status.
Please note, you will need to have working rights for NZ. No agency candidates will be accepted.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
Apply now and join a company dedicated to offer sound solutions to NZ clients.