About the Role
As an IT Desktop Engineer, you will make an impact by being the first line of IT support and the on-the-ground technical expert for Cognizant’s internal business teams across New Zealand. You will be a valued member of the APAC IT team, working collaboratively with offshore IT teams, third-party vendors, and senior stakeholders to ensure seamless technology operations at every level — from the end-user desktop to the server room.
This is a hands-on, high-visibility role where you’ll own IT issues end-to-end, champion service excellence, and act as the trusted technology partner for your location.
Work Model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is a full-time onsite position based at a Cognizant or client office in New Zealand.

In This Role, You Will:
Act as the on-site Technical SME and single point of contact for all IT issues at your location, managing incidents and service requests end-to-end via ServiceNow, and ensuring SLAs are consistently met.

Provide break/fix technical support across a broad range of end-user computing technologies, including Windows and macOS laptops, monitors, mobile phones, printers, and video conferencing systems.

Deliver physical hands-and-feet support including IT asset lifecycle management, storeroom inventory, server room racking/unmounting, and ensuring IT-critical spaces meet EHS audit standards.

Act as the primary liaison for third-party vendors and coordinate with offshore network and server teams to report infrastructure outages and provide on-site remediation support, including occasional off-hours response for critical incidents.

Manage and prevent IT escalations across New Zealand locations, coordinate video conference meeting room support, and proactively identify opportunities to improve service quality and end-user experience.
What You Need to Be Considered
Advanced knowledge of Windows and macOS operating systems, including OS imaging/deployment and endpoint compliance tooling (Active Directory, SCCM, DLP, Bitlocker/MBAM, Cisco AMP, Nexthink, Avecto).

Strong technical support experience across desktop and laptop hardware and software, with the ability to troubleshoot Microsoft 365, Outlook/Exchange issues, and application software on both Windows and Mac.

Good understanding of LAN/WAN networking fundamentals, TCP/IP, HTTP/HTTPS, file sharing, physical cable patching (voice and data), and MFP/print server configuration.

Demonstrated experience in IT asset lifecycle management, ITIL best practices, and use of IT service management platforms (experience with ServiceNow highly regarded).

Excellent communication and interpersonal skills with a proven ability to deliver VIP-level support, manage vendor relationships, and engage confidently with both technical and non-technical stakeholders.
These Will Help You Stand Out
Hands-on experience with Active Directory, Azure AD (AAD), and Microsoft Intune for endpoint management and identity administration.

Familiarity with JAMF for macOS device management in an enterprise environment.

Working knowledge of Cisco networking or Cisco video conferencing/VNET technologies.

Experience supporting data centre environments, including rack-and-stack of server and network equipment.

Prior experience in a multi-site or regional IT support role, particularly across APAC locations.
Ready to Apply?
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.