• Step up and take on leadership responsibilities
• Champion responsive compliance services
• Area is West Auckland and office based in Albany

He angitūtanga: The opportunity
As part of the Compliance Response & Investigations Unit, your typical day would involve completing site visits, identifying and investigating breach of regulations which you will be required to resolve through appropriate methods of enforcement or education to achieve sustainable outcomes and meet customer service delivery standards, in accordance with the relevant statutory documents, the Resource Management Act, Building Act and other relevant legislation.

You may also be required to be part of an on-call roster and need to be available to work after hours when required.

He kōrero mōu: About you

You demonstrate strong customer service experience, maturity, excellent communication skills, and confidence to resolve queries and potential conflicts. Your exceptional interpersonal skills, confident approach with customers, and your outstanding conflict resolution techniques will therefore be key to your ongoing success in this role. You will also be skilled at coaching others and prepared to help resolve difficult or escalated matters. The willingness to help guide the team and act in a leadership capacity is desirable.

A tertiary qualification or able to demonstrate equivalent experience in Environmental Science, Building, or similar and at least 5 years experience in investigative/compliance roles within the council or with regulatory organisations such as with Police, Customs, Fisheries, or similar fields.

Ngā āhuatanga kei a mātou: What we offer

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our benefits.

Me Tono Ināianei! Apply Now!

This is band G.

Salary range: $88,000 to $104,000 per annum
Applications close: Friday, 10 July 2026

Find a copy of the position description here

A current full NZ drivers license is essential.

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.