About the Role

This is an exciting opportunity for a commercially savvy Account Manager to play a pivotal role in Jade’s continued growth.

As a trusted partner to our customers, you'll be responsible for strengthening strategic relationships, uncovering growth opportunities, and delivering exceptional customer outcomes. You won't just manage accounts, you'll help customers solve critical business challenges while influencing the future direction of an innovative and evolving product.

Working closely with Product, Marketing, and Leadership teams, you'll contribute to the wider growth strategy, bringing market insights, customer feedback, and commercial expertise to the table. You'll thrive in a collaborative environment where your ideas are valued and your success is recognised.

This role offers the opportunity to build meaningful relationships with customers across New Zealand and Australia while making a genuine impact in a highly relevant and rapidly growing industry.

What You'll Be Doing

Build and Grow Strategic Relationships

• Develop trusted, long-term partnerships with key customers.
• Gain a deep understanding of customer objectives, challenges, and business drivers.
• Deliver ongoing value through proactive engagement, service reviews, and solution-focused support.

Identify and Drive Growth Opportunities

• Proactively uncover opportunities to expand existing relationships through upselling, cross-selling, and introducing new solutions.
• Understand market trends and customer needs to position Jade's offerings effectively.
• Create compelling business cases that demonstrate value and return on investment.

Lead Account Strategy

• Develop and execute strategic account plans aligned to customer goals and Jade's growth objectives.
• Manage sales pipelines, opportunities, forecasting, and reporting with accuracy and confidence.
• Collaborate across teams to ensure delivery excellence and customer success.

Deliver Commercial Results

• Consistently achieve or exceed revenue and growth targets.
• Maintain accurate forecasts and account plans to support business planning.
Contribute to a high-performance, customer-centric sales culture.

About You

You're an experienced Account Manager who combines commercial acumen with a genuine passion for building customer relationships and delivering outcomes.

You'll bring:

• 3+ years' experience in SaaS, technology sales, or account management, ideally within FinTech, Financial Services, Compliance, Risk, or Financial Crime sectors.
• A proven history of managing and growing strategic customer accounts while consistently achieving sales targets.
• Exceptional relationship-building, communication, presentation, and negotiation skills.
• The ability to confidently engage stakeholders at all levels and influence decision making.
• Strong commercial thinking with a customer-first approach.
• An analytical mindset and the ability to translate market insights into growth opportunities.
• Experience with ERP and CRM platforms and sales forecasting tools, preferably HubSpot.
• Strong organisational skills with the ability to manage multiple opportunities and priorities simultaneously.
A collaborative approach and a desire to contribute to shared team success.

Most importantly, you'll be motivated by growth, thrive in a dynamic environment, and be excited by the opportunity to help shape the future of a world-class technology product.

Why Jade?

Jade Software is one of New Zealand's most established and respected technology companies, with a global footprint and a reputation for solving complex problems through innovation. We deliver world-class products, platforms, and data-driven solutions that create meaningful impact for our customers.

Our culture is built on putting People First . We foster an environment where talented people can do their best work, grow their careers, and contribute to something bigger than themselves.

We have an office-first approach designed to support collaboration, connection, and balance.

We offer a comprehensive benefits package, including:

• Health, life, and income protection insurance
• Enhanced parental leave
• Dedicated time to connect with your community
• Ongoing development and growth opportunities
A supportive, flexible environment where you can thrive

At Jade, diversity of thought and experience makes us stronger. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Ready to make an impact?

If you're a high-performing account management professional looking for a role where you can influence, grow, and succeed, we'd love to hear from you.

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