At Entelar Group we believe information and communications technology (ICT) in all its forms should be seamless, easy and something our customers should never have to worry about. Thats because New Zealanders being able to connect with other New Zealanders and the world is the key to keeping this country working.

From building cell sites and burying the fibre cables that connect our network safely, to ensuring IT hardware and software solutions are tested, distributed, implemented, and maintained, to even making sure our handsets work and are repaired quickly and efficiently, we cover it all. A one-stop shop providing continuous, end-to-end solutions to keep NZ connected – backed by superior service, unequalled expertise and leading technical and engineering know how.

About the Role:

Are you passionate about delivering exceptional technical support and ensuring customer satisfaction? Do you excel at resolving intricate technical problems through effective troubleshooting? We are seeking a Service Engineer to join us in providing excellent service. As a Service Engineer, you'll assist with diverse IT environments, occasionally on-site, offering desktop and network support. Your close client interaction emphasises exceptional communication and top-tier service. Your adeptness and professionalism enhance your technical proficiencies.

The role is Wellington based.

Day to day you will:

• Provide technical support to clients through effective communication and problem-solving skills.

• Diagnose and troubleshoot technical issues remotely and on-site, ensuring swift issue resolution.

• Onsite support across several clients (varying locations) – valid NZ driver’s license required.

• Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).

• Diagnosing faults / troubleshooting / problem solving.

• Network /Windows desktop and Server support.

• Installing, configuring and supporting network equipment including routers and switches.

• Configuring firewalls, routing and switching to maximise network efficiency and security

• Building productive working relationships across a variety of colleagues, clients, and suppliers. Continually innovating in your work environment.

• Document service activities and maintain accurate records of client interactions.

What experience you'll bring:

Work experience in equivalent field with IT services experience or training but not limited to :-

• Proven experience in technical support, maintenance, or a related role.

• Strong diagnostic and problem-solving skills.

• Enjoy a challenge and work well under pressure.

• Router and switch install

• Network fault finding

• Webex install

• Excellent communication and interpersonal abilities.

• Familiarity with hand tools, ladders and networking equipment is required.

• Relevant IT Tertiary Qualifications and at least 5 years’ experience

• Advantageous - certifications on hardware repairs and Networking :– A+, Networking + CCNA/CCNP, Cisco Call Manager, Avaya/Nortel. etc.

WHY CHOOSE US:

Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai

We are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done here”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.

Sustainability: Toitū

Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.

Benefits: Awhina Our people matter and we make sure we look after them. As a valued employee of Entelar Group we’ve got our people covered with a range of leading benefits including:

• Wellbeing – Comprehensive medical insurance, life and income protection. Access to wellbeing coaches, EAP and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.

• Leave – in addition to four weeks annual leave, we offer purchased leave, and enhanced parental leave support.

• Spark Credit – We provide permanent employees with $150 monthly Spark credit on their Spark account to use on any of Sparks amazing products or services.

• Spark Share scheme – periodically we offer the opportunity to buy into the Spark share scheme.

• Career development – access to an internal marketplace that connects employees with experiential, on the job learning across the Spark business group.

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).