About the Role

We are building a pipeline of talented Salesforce Agentforce Consultants and Service Designers to support upcoming opportunities across our Salesforce and AI transformation programs.

This role sits at the intersection of AI, customer experience, and Salesforce delivery, focusing on designing and implementing intelligent, scalable, and user-centric solutions using Salesforce Agentforce.

What You’ll Do

• Design and deliver AI-powered Agentforce solutions and user journeys
• Work with stakeholders to gather requirements and translate them into solutions
• Lead journey mapping and process design workshops
• Design AI workflows, prompts, and conversational experiences
• Create documentation (process maps, user stories, HLDs)
• Collaborate with product owners, developers, and AI teams
• Support testing/UAT and solution optimization
• Build strong client relationships and support project delivery

What We’re Looking For

• Experience with Salesforce platforms (Service Cloud, Experience Cloud, Data Cloud, etc.)
• Strong stakeholder management and communication skills
• Experience in solution design, business analysis, or consulting
• Ability to translate business needs into technical solutions
• Understanding or exposure to AI / GenAI / LLM concepts

Nice to Have

• Experience with Agentforce, conversational design, or AI assistants
• Financial Services industry experience
• Knowledge of integrations (MuleSoft, ETL tools)
• Experience with SQL, JavaScript, or HTML
• Salesforce certifications