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Help Desk Engineer Interview Questions

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3,950 help desk engineer interview questions shared by candidates

You are facing issue unable to connect to internet (page cant be displayed on the browser). You have check the LAN cable is on and have light. The signal bar in computer also showing ok without "X" mark on it. But why still cant access to internet?
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IT Help Desk

Interviewed at IBM

3.9★
9 Jan 2018

You are facing issue unable to connect to internet (page cant be displayed on the browser). You have check the LAN cable is on and have light. The signal bar in computer also showing ok without "X" mark on it. But why still cant access to internet?

Lets suppose your shift is about to end and you receive a phone call from an engineer who is at that time a customer and he wants a support from you that requires you to switch off a server. You go to the server room and by mistake remove the wiring of the wrong server and realize it afterwards that you have made a mistake. What will you do?
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Help Desk Support

Interviewed at TerpSys

3.5★
3 Nov 2011

Lets suppose your shift is about to end and you receive a phone call from an engineer who is at that time a customer and he wants a support from you that requires you to switch off a server. You go to the server room and by mistake remove the wiring of the wrong server and realize it afterwards that you have made a mistake. What will you do?

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