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      Customer Success Manager Interview

      17 Feb 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at dashmote

      Interview

      This was, by far, the worst interview process I have ever experienced. It dragged on for over 2.5 months, involving four interviews, yet the level of disorganization was shocking. They canceled two interviews at the last minute, and at one point, they even forgot about a scheduled interview entirely. HR was highly unprofessional, showing little regard for the candidates’ time. There was no clear structure or respect for commitments, making the entire process feel like a complete waste of time. If this is how they handle hiring, I can only imagine what working there would be like. I would not recommend applying unless you’re prepared for a frustrating and disorganized experience.

      Interview questions [1]

      Question 1

      What do you know about Dashmote? Describe how it works. What do you think should be improved? What skills can you bring to improve dashmote?
      Answer question

      Other Customer Success Manager interview reviews for dashmote

      Customer Success Manager Interview

      10 Jan 2024
      Anonymous interview candidate
      Shanghai, Shanghai
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at dashmote (Shanghai, Shanghai) in Oct 2023

      Interview

      There are 4 rounds of interviews in total and the whole process took over 1 month with both online and in-office meetings. The order is 1. HR 2. Peer interview (they’ll give you a case study) 3. Manager interview (and throw you unprepared presentation and questions of their software); 4.Director After 4 interviews, they’ll either hire you if you’re within their budget or respond with laughable feedback questioning your motive and client communication abilities. It’s a waste of candidates’ time. The pay and benefits are not competitive compared to other SaaS companies.

      Interview questions [1]

      Question 1

      Could you provide us with potential reasons why some of our customers are not renewing their contract? How would you tackle these objections?
      Answer question
      avatar
      dashmote response
      2y
      Dear Candidate, Thank you for taking the time to provide feedback on your interview experience with Dashmote. Our process aims for mutual fit and transparency, ensuring efficiency throughout. We apologize for any lengthiness or lack of clarity encountered. We recognize that each candidate's journey is unique. Your feedback helps us enhance our practices. We appreciate your time and wish you the best in your career. Feel free to reach out for further discussion. Sincerely, Dashmote