It was a long process that lead no where. First they have you complete a video interview. Then There was a phone interview which is more like an info session. Then the interview. The interviews are held in GROUPS!!! You'll arrive with a pool of 6-8 people. after you go in and tell your name and other info they moved us along to the next station where we listened into callers that had previously called into the company. at the end you have to open a laptop in front of you log into your email account and send a email to the proctor of the class letting them know how u would respond to an email received by the company from a customer. After that we are broken down and taken on individual interviews with two different individuals. One asked about how do i make grilled cheese, pervious experience and how do I plan trips with friends. The second was with a female that honestly seemed dis interest in everything i had to say. She asked about pervious experience and thanked me for my time. whole in office process was over 2.5 hours. they interviewed more then 50 people for this role. I'm a recent graduate and was really interested in the job. I felt prepared and ready for the interview. I won't interview with this company again. It seemed like they were interviewing as many people as possible and hiring maybe 2%.....