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      Workvivo

      Part of Zoom Communications

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      Customer Success Manager Interview

      1 Feb 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Workvivo in Jan 2024

      Interview

      Kim, the recruiter, outlined everything from the role to the steps and time frame. She has got to be the best recruiter I have ever dealt with, professional and empathic. I was not quite what they were looking for at the second round but they communicated openly and quickly. I had a very good experience with Workvivos team.

      Interview questions [1]

      Question 1

      What was your proudest moment as a CSM?
      Answer question

      Other Customer Success Manager interview reviews for Workvivo

      Customer Success Manager Interview

      23 Jun 2025
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Workvivo (London, England)

      Interview

      I was approached by Workvivo (Zoom) via LinkedIn regarding a Customer Success position. From the very first conversation with their internal Talent Acquisition team, I was told the role was fully remote and included a base salary plus a bonus structure. This was reconfirmed in the second interview. However, during the third round, I was told that the hiring manager for the role required hybrid attendance (three days a week in the office) and that there was no bonus included. This was quite disappointing, particularly because I had been clear from the outset that I have a physical disability which requires me to work remotely. The change in terms not only conflicted with what was previously communicated, but also made me feel that my circumstances hadn't been fully acknowledged. To add to this, the position continues to be advertised as remote, which is misleading to other candidates who may be in a similar situation. Transparency and consistency in the hiring process are essential, and unfortunately this experience did not reflect that.

      Interview questions [1]

      Question 1

      Previous experience and CSM skills
      Answer question
      1

      Customer Success Manager Interview

      19 Mar 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Workvivo

      Interview

      3-Part interview: recruiter, hiring manager, department head. Super positive experience. I moved through the stages quickly, and enjoyed the experience of meeting each person. Role ultimately went to someone else based on location. The rejection, itself, was also very respectful. I've been checking their job boards since for another opportunity.

      Interview questions [1]

      Question 1

      Mostly standard CS questions, including, "Tell me about a challenge you faced with a client"
      Answer question

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