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      Wolters Kluwer

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      Customer Service Associate Interview

      10 Mar 2022
      Anonymous interview candidate
      Madison, WI
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wolters Kluwer (Madison, WI)

      Interview

      The process was really fast. One phone screen with a recruiter who was really nice and gave a lot of insightful information. The second one is 1-hour interview with 2 people whom this role has to report to. That second one was pretty difficult. A lot of situational questions about how you can juggle between different tasks, the upsell process experience, dealing with unhappy clients, the time you are forced to learn new skills or new softwares. My advice is to do a lot of research on the company and the role and how you can connect your past experience to it. I got the offer but declined it only because I got an offer from another company that seems to be a better for for me. Overall, it was a positive experience.

      Interview questions [4]

      Question 1

      Tell me a tome you have to juggle between things
      Answer question

      Question 2

      Tell me a tome you have to learn new skills
      Answer question

      Question 3

      How do you deal with unhappy customers
      Answer question

      Question 4

      Breakdown the upsell process experience you have
      Answer question
      1

      Other Customer Service Associate interview reviews for Wolters Kluwer

      Customer Service Associate Interview

      18 Oct 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Wolters Kluwer

      Interview

      Interviewer was uninterested and not professional. Seemed like she was a robot and did not smile once. Interview was supposed to last 30 minutes but lasted maybe all of 5 minutes

      Interview questions [1]

      Question 1

      Why do you want this job
      Answer question

      Customer Service Associate Interview

      12 Sept 2018
      Anonymous interview candidate
      Chicago, IL
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Wolters Kluwer (Chicago, IL) in Aug 2018

      Interview

      Felt pretty positive about the role. Although, seemed all good and they like my experience. Recruiter keep advising of times and multiple interviews. Met with 5 different managers for roles open. Thought that was interesting at first. They didn’t seem that flexible though. Just felt it wasn’t a good fit for me as seem like they were micromanagers who said they don’t micromanage

      Interview questions [1]

      Question 1

      Describe how you dealt with a different situation and how you handle it?
      Answer question
      2

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