I applied online. The process took 2 months. I interviewed at UnitedHealth Group (Houston, TX) in Sept 2015
Interview
I applied online, took several assessments prior to being called for a phone interview, had a phone interview which lasted about 45 to an hour, then I was invited for an in-person interview a scheduled a week later. The second interview lasted about an hour at which point I was told they would get back to me with a decision. The same say after the interview I was told that I was still under consideration and that they would get back to me, but never did.
Interview questions [2]
Question 1
Tell me about a time when you went above and beyond to handle an angry customer.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
