I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group in Feb 2023
Interview
This was a very strick interview process that took a lot of my time. My biggest issue was I was put on standby for a position and in that time excepted another position. When this happened I attempted to contact their hiring department to let them know and every email/phone number they had provided was not in use any longer. They also sent be a bunch of equipment as they never got my notice. It took 3 months for them to organize the return of all of their items.
Interview questions [1]
Question 1
They asked me if I had childcare for my infant when I mentioned being a mother as they stated that 'You can not watch your child while working.'
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
