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      UnitedHealth Group

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      Human Resources Service Advisor Interview

      20 May 2015
      Anonymous interview candidate
      North Mankato, MN

      Other Human Resources Service Advisor interview reviews for UnitedHealth Group

      Human Resource Service Advisor Interview

      17 Jun 2011
      Anonymous employee
      Minnetonka, MN
      Accepted offer
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group (North Mankato, MN) in May 2015

      Interview

      This was by far the worst over the phone interview I have ever had. First of all they rescheduled twice, and I never received a phone call the second time around. I left work early to make sure I had time to talk on the phone. Then I randomly get a phone call a couple days later and explain to her the situation, and then she starts asking me interview questions! I could not understand her English, and therefore had to have her repeat herself multiple times. She also didn't even know what position applied for and continued to say it was a customer service position. What a frustrating experience overall, really turns the company off.

      Interview questions [1]

      Question 1

      Metrics that past employers of mine use?
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at UnitedHealth Group (Minnetonka, MN) in Jun 2011

      Interview

      I applied online for the position, I was emailed a may be a potential candidate for the positon and was asked to take an online assessment. After I passed the online assessment, I was emailed 2 days later and asked to verify my application information and take a onsite assessment. After passing the onsite assessment, I was told to schedule a interview with the human resources testing administrator. I scheduled an interview for 2 days later which consisted of mainly behavioral questions. After I was told by the interviewer, she will recommend me for a manager interview. The next week she followed up with me scheduled a Manager interview, I was told after the management interview (behavioral questions), I will be contacted in a couple days about my application status and the next steps, if any I need to take. I recieved a call 2 days later from Human resources offering the position to me, contingent on a sucessful background check and drug testing.

      Interview questions [5]

      Question 1

      Name a time you went above and beyond for a customer.
      Answer question

      Question 2

      Describe a time where you had to mult-itask.
      Answer question

      Question 3

      Tell me about a ethical dilemma, you were faced with in the workplace.
      Answer question

      Question 4

      Do you believe your a good fit for United health group?
      Answer question

      Question 5

      Tell me about a time you did the right thing, when it was easier to do the wrong thing?
      Answer question
      4