I applied and was told by a recruiter they would give me a call back a week later. Instead, I was called about 3 or 4 weeks later. The recruiter seemed flustered and was stuttering, odd. I had an interview and was told to wait one more week. The interviewer seemed like a lovely person. Received a rejection letter from someone else in the company saying they found more qualified candidates. Extremely hard to believe considering some of the new applicants celebrating their recent offers on LinkedIn for the role have far less experience than I do. Very frustrating, especially when you are confident of the kind of value you can provide.

Applied online for CPhT call center job for OptumRx in Sugar Land, TX. Application required Rx based competency test on data entry, correct dose calculations, drug look-a-like/generic & sig codes. Recruiter called me 40 mins after I submitted the application to schedule a phone interview. Phone interviewer explained salary & schedule expectations verified I could commit to the hours and then focused on behavioral questions (40 minutes). THIS is the chance to talk about money NOT at the in-person interview. Recruiter said she’d forward a recommendation to the Hiring Managers for face-to-face interview. In person interview with two people in conference room. It wasn't an intimidating vibe, instead, it was conversational; focused on what the culture was like, training & how your placed in an area in production based on how you do in training; they also explored opportunities for growth, enthusiasm for prospective candidates. They were honest about the heavy workload & stress the job would entail. Tardiness will NOT be tolerated. If you're a late person move along on your job search. LOTS of behavioral questions. Many opportunities to talk about my skill set & experience. Data entry focused, KPI & performance metrics were emphasized. Interacting with frustrated (heated) customers is to be expected, you need to be able to be compassionate & deescalate. (40 - 45 minutes, business professional dress) I was offered the job the next day, then consent to full background check, including past employment and education verification as well as drug testing at a diagnostics site local to me. Four days from start of application, phone interview and face to face and job offer. *TIPS*Be prepared! Use your resources to KNOW THE COMPANY-- the email they send with company info, UHG Careers on YouTube has many company culture and position specific video I used and incorporated in my responses. Prepare you behavioral question responses- the event that happened, your response and the outcome! Be calm, confident, humble, honest, and ASK QUESTIONS! I left the interview feeling like if I commit to them they will invest in me.