I applied online. The process took 2 months. I interviewed at United Airlines (Reno, NV) in Jan 2014
Interview
You would go through a few phone interviews and get assigned to a applcant case working you wil email a lot. You will get invited to a group interview and take test, very simple knowledge tests. You will tour the station, this is an interview be very professional here you are being watch the whole time. Then you will have another one on one. Lots of background checks to get the job.
I applied in-person. I interviewed at United Airlines (Austin, TX) in Nov 2025
Interview
The interview process was shortened to four questions, as two questions asked the same thing but were worded differently. The two interviewers who were supposed to attend did not, so I was interviewed by one man who asked the questions and wrote down my answers about how my experiences could apply to the role.
Interview questions [1]
Question 1
Tell me about a time when you had to help with one team member who was struggling, and what steps you took to address it.
asked six situational questions in person, wrote down your entire response in a packet. interviewer chose the questions from a list from each page. was sent to interview in separate room after brief presentation
Interview questions [1]
Question 1
give an example of when you went out of your way to help a customer
I interviewed at United Airlines (Los Angeles, CA)
Interview
hired on site. start date a month after offered the job. must pass a drug test and background check. questions asked were basic vustimer service questions . They were looking for you to answer questions with star method
Interview questions [1]
Question 1
Tell me about a time you went over and beyond for a customer.