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      UWorld

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      Customer Support Specialist Interview

      1 Dec 2018
      Anonymous interview candidate
      Irving, TX
      No offer
      Negative experience
      Easy interview

      Application

      The process took 3+ months. I interviewed at UWorld (Irving, TX) in Nov 2018

      Interview

      Out-of-State applicants beware! Do no not waste your time! I applied online and received an initial response to my application less than 24 hours after submission. Next, I had a phone interview by the end of that week and was then scheduled for an on-site interview at their main office Irving TX 8 hours away (by car) from my current home two weeks later. The HTML question & customer service scenario in the interview is easy, also I met well above the minimum qualifications for this position. It’s not that I wasn’t picked that was most upsetting, what upsets me the most is that I did not receive any constructive feedback after making this investment. Traveling for interviews is expensive and this company does not assist with this process. Therefore I expected more details on why I wasn’t picked because of the large traveling expense I incurred.

      Interview questions [2]

      Question 1

      Format a paragraph into HTML
      1 Answer

      Question 2

      Write an empathetic response to an upset customer whom paid for the software and did not pass the certification exam (that also was experiencing a financial crisis and was unemployed) but did not score at least 60% using the testing software and only used 20% of the practice tests
      Answer question
      4