I applied online. The process took 4 weeks. I interviewed at USAA (Colorado Springs, CO) in Feb 2015
Interview
Submit a resume online for specific position. If you skills match a number of criteria, the next step is an on-line computer assessment to test your ability to navigate through a few sample scenarios. Upon successful completion of the assessment, a recruiter will call and set-up a quick phone call to discuss the next steps and ask a few additional questions. If all goes well, receive an email to set-up an on-site interview. The interview is approximately 30-minutes with two recruiters - one taking notes on a computer, and the second asking questions and watching reactions. At the conclusion, a specific date for hire, not-hire is given. An email is sent with the decision and if positive, a start date. The start date was a month and a half after the hire notification [this may vary].
The interview process is relatively straightforward. For any contact center role, they take into account any customer-facing positions you’ve had in the past and prioritize your most recent experience. Having at least some knowledge of the military community helps as USAA remains loyal to its member base, which is composed mostly of those who were in the military or have had family that served.
Interview questions [1]
Question 1
What was one experience where you noticed something was wrong, and what did you do to fix it? What did you learn from the experience?
2 sets of interviews, called back took about 2 weeks but varies, drug test, got a offer letter, then started work. Not a hard process if your familiar with it
I applied online. The process took 4 weeks. I interviewed at USAA (San Antonio, TX) in Nov 2017
Interview
Once I put in my application on line 2 weeks later I received an email to take an assignment test within 48 hrs
One week after that I received an email scheduling a phone interview lasted around 30 minutes
Next you received an email saying you didn’t qualify or a phone call for a face to face interview
