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      USAA

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      Licensed Insurance Agent Interview

      19 Nov 2023
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at USAA (San Antonio, TX) in May 2023

      Interview

      There was one phone interview that lasted about 15 minutes. They talked about the pay, what the training process looks like. What to expect about the job etc. Afterwards they send you a time for a zoom interview for a week or two later. The zoom interview lasted about 30-45 minutes. They asked you about a time you sold a product to a customer, How you persuaded a customer to buy more than what they originally wanted. Lots of sales questions. There was the interviewer and an observer in my interview. Overall a little intimidating but nothing too bad.

      Interview questions [4]

      Question 1

      Why did you choose USAA?
      Answer question

      Question 2

      Describe a time you persuaded a customer to buy a product.
      Answer question

      Question 3

      How did you de-escalate a customer and turn around their experience?
      Answer question

      Question 4

      How did you get a customer to purchase more than what they came in for?
      Answer question
      1