I applied online. The process took 4 weeks. I interviewed at USAA (Colorado Springs, CO)
Interview
Initial phone screen with recruiter, a couple of weeks later had phone interview with claims manager. About a week later was selected to move forward to submit background check and drug test. Once background and stuff screen results came back, was offered the position.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult customer and how you handled the situation.
I applied online. The process took 1 week. I interviewed at USAA (Tampa, FL) in Sept 2025
Interview
They made me take a 30 minute long assessment after submitting an application. It was not relevant to the position at all. In the end, it was a huge waste of time and there was no further consideration given.
Interview questions [1]
Question 1
Out of these 3 attributes, which best describes you.
This was a very quick and easy process, interview was done in two parts. First interview was an introduction to the company and second interview was to get to know you better and see if you line up with their values.
Interview questions [1]
Question 1
What are times where you had to deal with difficult customers?
I applied online. The process took 1 day. I interviewed at USAA (Chesapeake, VA) in May 2024
Interview
Just say I was over qualified. The people were dressed as if they were at a swap meet. The office was small, just not anything I expected. The interviewer only spoke of occurrences if you were late! Micromanagement City