I applied online. The process took 3 weeks. I interviewed at USAA (San Antonio, TX) in Feb 2015
Interview
interview process was lengthy, once you applied it could take weeks up to months to hear back from their recruiter. If you received an interview, it was usually two managers, one the interviewer and the other the scribe, that would conduce the 30-45 minute long interview. The questions were mostly SBO (situation, behavior, outcome) however recently I believe they are doing more technical questions based on the specific job.
Interview questions [1]
Question 1
Tell me a time where you had to deal with a difficult or upset customer.
The interview was formatted using STAAR Questions. They only asked behavioral questions. 2 different interviews total. One with a recruiter and then one with a team member. Decision came after.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer
I applied online. The process took 1 day. I interviewed at USAA (San Antonio, TX) in Dec 2018
Interview
I was called into the main office for an interview, it was supposed to be with two managers but only one showed up. They asked standard questions about my background and my knowledge of insurance and claims.
I was told I would hear from the recruiter wihtn 5 days but I got the call the next day with an offer.
Interview questions [1]
Question 1
Tell us about a time when you had to make a difficult decision and how did you navigate the process
It was a two part interview. one with HR then a manager in your area of application. The second interview has two people from the company in it. Mine was a telephone interview so it had two people on the line. But overall not a difficult interview
