Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: USAA reviews | USAA jobs | USAA salaries | USAA benefits | USAA conversations
      USAA interviewsUSAA Claims Manager interviewsUSAA interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      EMPLOYERS
      3.6★Compensation and benefits
      avatar
      Zurich Insurance
      3.8★Compensation and benefits
      avatar
      AXA
      3.7★Compensation and benefits
      Mapfre
      3.6★Compensation and benefits

      Claims Manager Interview

      19 Dec 2017
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Claims Manager interview reviews for USAA

      Claims Manager Interview

      12 Dec 2013
      Anonymous employee
      Tampa, FL
      Average interview

      Application

      The process took 4 weeks. I interviewed at USAA

      Interview

      The process was great And went smoothly. I first interviewed with HR about the company and the position. few days later I interviewed with two managers in claims about the position and my experience. A week later interviewed with 2 senior level USAA managers about how I would fit in the company as a whole. I felt that each stage went well.

      Interview questions [2]

      Question 1

      Situational questions like, tell me a time you went above and beyond what was expected. Work experience questions like, what is the biggest project you are currently managing. Resume related questions. Technical questions. A good, well rounded discussion.
      Answer question

      Question 2

      The interview process was great and then...nothing. A month later there’s no response to follow up emails and phone calls. I’m disappointed in a company I held in higher esteem.
      Answer question
      2
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at USAA (Tampa, FL) in Aug 2009

      Interview

      Behavior based interview process. In essence, they are less concerned with work history than actual results achieved during prior employment. Overall, I liked this approach since it doesn't let a resume speak too loudly. Instead, they want to get you to talk about times when you had to collaborate with other, resolve conflicts, etc. and give specific examples of how you performed. For the folks who aren't full of BS, this process helps weed out good candidates.

      Interview questions [1]

      Question 1

      I can't think of one that appeared to be more difficult to answer than another. Also, nothing came out of "left field". Understanding the behavior based nature of the interview, and the type of job I was applying for, I encountered nothing that was unexpected on my end.
      1 Answer
      1