I applied online. I interviewed at USAA (Tampa, FL) in Sept 2014
Interview
Interview process was smooth and quick until the outsourced overseas company calls you to discuss any questions about credit/background They were extremely hard to understand. Mind you I have nothing on my background. So a 2 hour conversation about nothing.
Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes
After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.
Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.