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      UKG

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      Escalations Manager Interview

      26 Apr 2022
      Anonymous interview candidate
      Dallas, TX

      Other Escalations Manager interview reviews for UKG

      Escalation Manager Interview

      28 Sept 2022
      Anonymous interview candidate
      Bracknell, England
      No offer
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UKG (Dallas, TX) in Jan 2022

      Interview

      It was a great and smooth interview process. I thoroughly enjoyed speaking with Helaine. Love the benefits that this employer offers. Did not get the offer this time but am still interested in working here.

      Interview questions [1]

      Question 1

      How do I handle escalated customer issues.
      1 Answer
      1
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at UKG (Bracknell, England) in Aug 2022

      Interview

      Initial screening call with Talent Acquisition team, then more detailed interview with departmental director. Overall communication was good and everyone was friendly and calls via Teams went Ok (although did get cut off a couple of times during second meeting). Was told third round would be with group of team managers, however didn't get invited to that and was rejected after second round saying although they felt I would be a good personal fit they didn't consider I had enough experience for the job. I must admit I found this difficult to understand as I had previously worked for Kronos in a support managment role and had only been away from the business for a few years. Many of the staff I recruited myself were still there so would have been able to vouch for my credentials, but for whatever reason it wasn't to be.

      Interview questions [1]

      Question 1

      Give an example of how you handled an escalated situation.
      Answer question