I applied online. The process took 1+ week. I interviewed at UKG in May 2016
Interview
Hiring and interview process was challenging but great. There were many steps but everything happened quickly.
On Thursday I applied. Monday the recruiter reached out to me for a phone interview. After the phone interview I was invited for 2nd interview at HQ for Wednesday. On Wednesday after my 2nd interview I was asked to take an analytical test. Immediately after the test I was asked to come in the next day for a panel interview. 2 hours after the panel interview I was given the offer. 8 day process.
Phone interview: standard interview questions about your work experience and what you know about the company. After the phone interview the recruiter gives you tips and advice on things to talk about in your next interview. Very helpful!
2nd interview: In person with a higher up manager. Standard questions.
Analytical test: Pretty difficult timed test that involved lots of numbers and logic. But don't let this discourage you! Worth trying.
Panel interview: Easiest interview since it's ran by your peers. More laid back. It's the time to show your personality.
I am so happy I applied and was given the chance to interview.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer? What would your coworkers say about you? What do you know about rising stars? Why do you want to work here? What I customer service to you?
The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.
Interview questions [1]
Question 1
What are some missed opportunities in your previous company.
I applied through a recruiter. The process took 2 weeks. I interviewed at UKG (Atlanta, GA) in Jul 2020
Interview
Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.
Interview questions [1]
Question 1
Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
I applied through a recruiter. The process took 1 week. I interviewed at UKG (Weston, FL) in Jul 2020
Interview
The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!
