Tide Operations Manager interview questions

u have joined Tide as the new operations manager. As part of the payments team, you set up new operational processes to track payments in/out, process refunds, reduce fraud, set up limits… During your first week, we identify that our partner bank is unable to process payments coming from XYZ Bank. This means that our clients cannot receive payments in from their customers using XYZ Bank. We did some root cause investigation and noticed that XYZ Bank includes a specific tag in their payments that our banking partner engine cannot process

Tell us about a project you managed that did not go well.