This interview process left much to be desired. Was invited for a 45 min interview with a recruiter via Zoom The recruiter barely provided insight into the company or team culture, which I found odd but nonetheless proceeded. It was heavily focused almost exclusively on how many calls I’d handled in past roles, as if quantity alone defined capability. Honestly, the recruiter seemed a bit all over when asking certain questions. Despite my resume clearly outlining over 10 years of customer service experience including 5 years in customer success as a Customer Success Lead and 3 years as a Tier 2/3 Tech Support Advisor. I was told I wasn’t selected because my background didn’t reflect experience in “fast-paced, high-volume environments.” That feedback not only contradicted the reality of my experience but made it hard to believe my application was reviewed with genuine attention or understanding. To make matters worse, I was told I’d hear back by the end of the week. When that didn’t happen, I naturally followed up, not once but TWICE, yes twice before finally receiving a response. Only after my second follow-up did I get a reply. It was a vague, generic explanation that didn’t reflect the conversation we had or the depth of my qualifications. I left this experience feeling like my time and expertise were not respected. For a company focused on customer experience, the lack of care in how they handle candidates is disappointing. I truly hope they take a serious look at how they manage their recruitment process, because this one did not reflect professionalism, transparency, or appreciation for experienced talent.

The process took a total of 3 weeks in total. 30 Minute Recruiter Interview, 1 hour panel interview which includes CX Lead, 2 senior associates and 1 tier 3 software support agent, Rembrandt Assessment and writing assignment, 30 Minute Director Interview, and Final Interview with the CEO of TextUs.