Applied online through their site, and it took about 2 days to get a reply and invitation for interview for CSA. Not bad in my experience. A previous company took almost 6 weeks to respond, just to tell me that I was rejected! Well, the process went just like the recent poster describes; testing on typing speed, Excel, and some questions about the company and math problems. The admin person set me up and then a Client Services leader verified my Excel stuff. I though I did pretty good, but he gave me some pointers on how to do even better in the future. Even after that, I moved on and talked with the HR Manager for like an hour. I could tell he was very good at what he does, and he didn't make me feel awkward or uncomfortable at all. After that, I talked with a peer group about my experiences, my goals, and the position. Overall, it was a very well-oiled machine and everyone was so respectful, genuine, and patient.