I applied online. The process took 3 weeks. I interviewed at TELUS (Edmonton, AB) in Nov 2016
Interview
Applied online. Got a reply a few days later for a online assessment, took 90 minutes. A few days later I had a 20 minute phone interview with a HR Recruiter. She invited me to a in person interview the following day. The in person interview took about 90 minutes. Before the interview the HR Recruiter told me to Google ''Telus interview pdf". Interviewer was very friendly and relaxed. Most relaxed interview I ever have been in.
Interview questions [1]
Question 1
1. Why do you want to work at Telus?
2. Describe a time when your manager was critical of your work?
3. Tell me about a time you handled a difficult situation with a customer?
When the company was previously named Morneau Shepell, the interview involved two operations supervisors asking a series of experience and behavioural questions. Dress should be business, interview was approximately 30 to 40 minutes
Interview questions [1]
Question 1
If phone ringing, emails coming in, and supervisor wants to speak, list priorities
average interview good to know role call for job and know how to answer basic questions for call center job. Telus was good to work in good work life balance and culture
Interview questions [1]
Question 1
role play with how you would take a call in the call center
I applied online. The process took 2 weeks. I interviewed at TELUS (Calgary, AB) in Apr 2021
Interview
The interview was conducted over google meet and took approximately an hour. I was given opportunity to ask questions and to answer questions asked of me, with ample opportunity to think about my response.
Interview questions [1]
Question 1
How many times do you think is acceptable, in a year, to be late for work.
