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      Synchrony

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      Customer Service Representative Interview

      11 Dec 2014
      Anonymous interview candidate
      Merriam, KS
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Synchrony (Merriam, KS) in Dec 2014

      Interview

      Application process is invasive and extensive. Phone interview felt like she was not really interested. I did well enough to get an in person interview. I was told that I would be working with IRA's in the phone interview, but when I got there they said they were unsure which area that they are hiring for. I was told in the phone interview that the dress is business casual. Specifically, no jeans. I arrived in business attire. Everybody was in jeans. The interviewers told me that they wear jeans there and implied that I was overdressed. One of the interviewers suggested that dress should be tasteful and not what you would wear to a club. The other interviewer was in a sweater with a low cut tank and a huge tattoo hanging out with cleavage. I know this would not be my dream job, but I really need a job. I was extremely thankful to get an interview. Waiting to hear whether or not I will get an offer.

      Interview questions [1]

      Question 1

      Explain how I have used computers to solve a particularly difficult customer problem
      Answer question
      1

      Other Customer Service Representative interview reviews for Synchrony

      Customer Service Representative Interview

      4 May 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony

      Interview

      The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.

      Customer Service Representative (CSR) Interview

      11 Mar 2026
      Anonymous interview candidate
      Westchester, OH
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Westchester, OH) in Sept 2025

      Interview

      Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.

      Interview questions [1]

      Question 1

      How will you handle difficult customers
      Answer question

      Customer Service Representative Interview

      6 May 2025
      Anonymous interview candidate
      Hyderābād
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Synchrony (Hyderābād)

      Interview

      It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed. Q1. Tell me about yourself Q2. Talk on anything for 1 min Q3. What are your hobbies n cross question Q4. Tell me something abt your favourite sport or sportsperson

      Interview questions [1]

      Question 1

      To talk on a topic of my choice for 1 minute
      Answer question

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