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      Synchrony

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      Customer Service Representative Interview

      23 Jun 2021
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Synchrony (Orlando, FL) in Jun 2021

      Interview

      The interview is consists of typical STAR questions for both phone interviews. I had an initial phone interview which lasted about 15 minutes and then I had to wait two weeks for my scheduled interview with a manager. The interview with the manager started 30 minutes late and it lasted about 45 minutes due to technical issues, which did serve as a red flag. The manager was very laid back but I was still nervous. He asked about 10 STAR questions. I asked him about COVID procedures and he explained how the company handled them. He explained the schedule, the pay, the position, some company perks, and time off. The only con was that he couldn't give me a potential start date for training as he said they were unavailable because the classes were full. The interview was very impersonal but chill. I think if you give great examples of how you handled yourself in your last position or previous positions you're pretty much set. He said HR will call me to see to notify me if I get the position. I got a call the next day and I was offered the position with a start date. She went over background checks and work shifts. They do have a very strict attendance policy in regards to their 6-week training, make sure you have nothing coming up or you can be terminated if you miss a day. The offer is always contingent on passing your background check. She told me not to give my two-week notice until she verbally confirms my offer after my background check.

      Interview questions [1]

      Question 1

      Tell me a time when you made a mistake and how did you handle it?
      1 Answer
      2

      Other Customer Service Representative interview reviews for Synchrony

      Customer Service Representative Interview

      4 May 2026
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony

      Interview

      The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.

      Customer Service Representative (CSR) Interview

      11 Mar 2026
      Anonymous interview candidate
      Westchester, OH
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Westchester, OH) in Sept 2025

      Interview

      Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.

      Interview questions [1]

      Question 1

      How will you handle difficult customers
      Answer question

      Customer Service Representative Interview

      6 May 2025
      Anonymous interview candidate
      Hyderābād
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Synchrony (Hyderābād)

      Interview

      It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed. Q1. Tell me about yourself Q2. Talk on anything for 1 min Q3. What are your hobbies n cross question Q4. Tell me something abt your favourite sport or sportsperson

      Interview questions [1]

      Question 1

      To talk on a topic of my choice for 1 minute
      Answer question

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