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      Service Desk Analyst Interview

      14 Apr 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at SiteMinder

      Interview

      Standard interview process: phone screening, then one-on-one interview with the HR officer and then finally an interview with the hiring manager. Once they're happy, they offered me the job over the phone. It was all done within a week. No other tests applied in this case.

      Interview questions [1]

      Question 1

      How do you overcome customer complaints?
      Answer question

      Other Service Desk Analyst interview reviews for SiteMinder

      Service Desk Analyst Interview

      3 Jun 2019
      Anonymous employee
      Sydney
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at SiteMinder (Sydney) in May 2019

      Interview

      The interview process was done in a very professional and efficient way. It involves 3 stages - telephone interview with recruiting team, face-to-face interview with supervisor/manger who you will report to, and reference check. The recruiting team was very helpful and professional. I didn't have to question what would be happen next as they would give a brief verbal explanation of what is expected about the interview step by step in each stage of the process. Then they will email you relevant information with clear explanation about what to expect for the next step. I was very impressed with the interview process not only because it was efficiently and professionally conducted but I also felt very welcomed by everyone who I have interacted with.

      Interview questions [1]

      Question 1

      Many questions were about your work-related experiences asked to test your skills for the position you applied for.
      1 Answer

      Service Desk Analyst Interview

      10 May 2018
      Anonymous interview candidate
      Galway
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SiteMinder (Galway) in Apr 2018

      Interview

      Phone screen interview followed by invitation to interview in person. The interview was based on past work experience and competency skills. Finished up with drafting two sample emails to help customers.

      Interview questions [1]

      Question 1

      How to deal with an angry customer
      Answer question

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