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      Support Account Manager Interview

      20 Jun 2019
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Support Account Manager interview reviews for ServiceNow

      Support Account Manager Interview

      12 Jan 2026
      Anonymous interview candidate
      Vienna, VA
      No offer
      Easy interview

      Application

      I applied online. I interviewed at ServiceNow

      Interview

      -Phone screen -Panel interview I was contacted directly by hiring manger (not Recruiter/HR) to schedule a phone screen. I found out a family member had tragically died about 2 hrs before the screen was trying to figure out if I should reschedule or do the interview. Decided to do the phone screen as I didn't want to bring personal business into the interview and completely bombed it. This is where it would have been helpful to have a HR business partner involved because I likely would've felt more comfortable rescheduling if I had HR as a buffer to guide this convo vs my potential manager. Even though I bombed the interview, SN and the role seemed great and I was still interested. I still sent a follow up letter to say thank you for the time and for interviewing me. A few weeks later I unexpectedly received an invite to come onsite for interview from hiring manager with four options for times. I ranked the times to my preference then received a cal invite for my second preference with a note that had the office address and a cell if I needed help getting in. No other information about if this was a presentation, who I was interviewing with, etc. Again, would have been great to have HR business partner to give more info about the process. Arrived at the interview to have 3, 1 hour interviews with current SAMs. The team was lovely and kind - no technical questions were asked which was surprising to me. Each just went over their job/a lot of repetitive information was shared. I didn't mind it though and it was great to hear from their perspective on the role. I felt I could perform the role well. One thing to note, the hiring manager had flown in from San Diego for these interviews yet didn't meet with me. I even requested to introduce myself and was told he/she was busy. I understand schedules are busy, but if you're flying in for interviews wouldn't you pencil in at least 1-2 minutes to pop in when each interviewee is there - especially given the 3 hour interview? This gave me the vibe I wasn't a 'top pick' for the role. I sent all 3 SAMs a thank you email as well as the hiring manager and complimented his/her team. They truly were great and I would've loved working with them.

      Interview questions [1]

      Question 1

      Background/current overview
      Answer question
      2
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at ServiceNow (Vienna, VA) in Sept 2025

      Interview

      Initial Interview with Recruiter - 15 minutes Interview with Hiring Manager- 30 Minuts Interview with Outside team Senior Manager -30 minutes Interview with 3 actual team members you would be working with -45 minutes

      Interview questions [1]

      Question 1

      Are you okay with 24 hour potential work requirements
      Answer question

      Support Account Manager Interview

      3 Apr 2025
      Anonymous interview candidate
      Brisbane
      No offer
      Neutral experience
      Average interview

      Application

      I applied through other source. The process took 1 day. I interviewed at ServiceNow (Brisbane) in Mar 2025

      Interview

      1st phone call, went over the role and my background. Why I applied for the role. Simple background information before you can be passed on to the 2nd round. Advised I was passed on but never recieded a call or email back.

      Interview questions [1]

      Question 1

      Background Questions on my experience and what I have and why I'm applying for the role.
      Answer question

      Support Account Manager Interview

      2 Apr 2025
      Anonymous interview candidate
      Amsterdam
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at ServiceNow (Amsterdam) in Feb 2025

      Interview

      The process has been long, with a lot of opauses and no feedback in between. Sent requests of updates to talent acquisition contact, no answer (asked to share news negative or positive ones). After a few weeks and with me reaching out to the hiring manager I received the feedback that the interview did not have a positive outcome (which I took into account). They told me that based on my profile they thought I was a better fit for another role and they offered to recommend me. Never heard back from them again. I felt pressure during the role play session with peers, with only 2 mins left to ask my questions

      Interview questions [1]

      Question 1

      What's the difference between a software manual and hard patch? What's a change board in software development? Name of current CEO Examples of ServiceNow solutions
      Answer question